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Transit System
The City of New Madrid operates a city-wide transit service available to all New Madrid residents. 

Rates are one-way:
  • Handicapped and Senior Citizen $1.50; 
  • All others $2.00.
  • Children under 14 must be accompanied by an adult.

Title VI Assurances

 New Madrid Transit agrees to comply with all provisions prohibiting discrimination on the basis of race, color, or national origin of Title VI of the Civil Rights Act of 1964, as amended, 42 U.S.C. 200d et seq., and with U.S. DOT regulations, “Nondiscrimination in Federally-Assisted Programs of the Department of Transportation – Effectuation of Title VI of the Civil Rights Act,” 49 CFR part 21.

New Madrid Transit assures that no person shall, as provided by Federal and State civil rights laws, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity. New Madrid Transit further ensures every effort will be made to ensure non-discrimination in all programs and activities, whether those programs and activities are federally funded or not.

New Madrid Transit meets the objectives of the FTA Master Agreement which governs all entities applying for FTA funding, including third party transit contractors, by promoting actions that:

  1. Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin.
  2. Identify and address, as appropriate, disproportionally high and adverse effects of programs and activities on minority populations and low-income populations.
  3. Promote the full and fair participation of all affected Title VI populations in transportation decision making.
  4. Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations.
  5. Ensure meaningful access to programs and activities by persons with Limited English Proficiency (LEP).

Notifying the Public of Rights under Title VI

New Madrid Transit posts Title VI notices on our agency’s website, in public areas of city hall, and on our buses and/or paratransit vehicles.

New Madrid Transit operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964.

If you believe you have been discriminated against on the basis of race, color, or national origin by New Madrid Transit, you may file a Title VI complaint by completing, signing, and submitting the agency’s Title VI Complaint Form.

How to file a Title VI complaint with New Madrid Transit Service, Inc.

  1. To obtain a Title VI complaint form, call (573) 748-2866. We can fax or mail a copy of the form.
  2. In addition to the complaint process at New Madrid Transit, complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights, Region VII, 1200 New Jersey Avenue SE, Washington, DC 20590.
  3. Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible.
  4. The form must be signed and dated, and include your contact information.

If information is needed in another language, contact (573) 748-2866.


ADA Complaint Form and Procedures Ordinance

ADA Reasonable Modification Policy

ADA Webpage Information

New Madrid Transit Title VI Complaint Form

Contact Us
City of New Madrid
560 Mott St.
P.O. Box 96
New Madrid, MO  63869

Ph: 573-748-5425
Fx: 573-748-5402

Monday - Thursday
8 a.m. - 12 p.m. &
1 p.m. - 4 p.m.

8 a.m. - 12 p.m. &
1 p.m. - 4 p.m.